FAQs

Most orders are dispatched on the next working day. Please allow 1–3 business days for processing, depending on stock availability. Orders placed on Sundays or public holidays are processed from the next working day.

Delivery usually takes 3–7 business days for metro cities and 5–10 business days for non-metro or remote areas. Bulk-gifting orders may require additional processing time. The expected processing and delivery timeline will be confirmed before the order is finalised.

Once your order is dispatched, the tracking link is sent to the mobile number provided at checkout. Please allow a few hours for the tracking information to update.

Yes. We offer free shipping across India on all orders.

Please allow a few hours after dispatch for the tracking information to update. If it still does not update, contact us via WhatsApp or email with your order number, the name used for the order and the mobile number provided at checkout.

A return, exchange or refund may be considered if the request meets the conditions stated in our Returns, Exchanges and Refunds Policy. Once a refund is approved, it is processed to the original payment method and may take 5–10 business days to reflect, depending on the payment provider or bank.

We’re sorry your order did not arrive as expected. Please contact us by email or WhatsApp as soon as possible, preferably within 24 hours and no later than 48 hours after delivery. Share your order number, details of the issue, and clear photographs or an unboxing video to help us assess it. If the item meets the requirements of our Returns, Exchanges and Refunds Policy, please follow the claim process stated in the policy.

Where courier service is available, we may arrange a reverse pickup for an approved return. If reverse pickup is unavailable at your location, you may be asked to send the product back. We will share the return instructions with you.

Yes. Cash on Delivery is available for orders between ₹500 and ₹3,000.

After placing your order, a confirmation page with your order details will appear on the screen. You may save a screenshot for reference. If you provide an email address at checkout, the confirmation is also sent by email. Orders placed using only a mobile number are still processed.

You may request cancellation before your order is dispatched by contacting us via email or WhatsApp with your order number. Once dispatched, the order cannot be cancelled. Please see our Cancellations and Non-Returnable Items Policy for details.

Available payment options are shown at checkout and may include credit cards, debit cards, UPI, net banking and wallets. Cash on Delivery is available for eligible orders between ₹500 and ₹3,000.

Yes. The prices displayed on our website include applicable GST. The final payable amount is shown at checkout before you place your order.

Our Instax Mini frames fit prints measuring 2.1 × 3.4 inches (54 × 86 mm). Our Instax Square frames fit prints measuring 2.8 × 3.4 inches (72 × 86 mm).

No. Accessories and decorative props shown in the photographs are not included unless specifically mentioned on the product page.

No, we do not currently offer gift wrapping or gift messages. Products may be supplied in a Crafts Expressions cloth bag where applicable. For orders containing multiple products, the items may be packed together, and an individual cloth bag is not provided for every product.

Except for Polaroid frames, our photo frames can generally be displayed vertically or horizontally on a tabletop and may also be hung on a wall. Square frames stand vertically on a tabletop and may also be wall hung. Please check the individual product page for specific details.

Products listed as serveware or kitchenware are food-safe. Decorative trays should not be used for direct food contact unless stated on the product page; use a suitable bowl, plate, liner or napkin instead.

Wipe them gently with a soft, slightly damp cloth and dry immediately. No dishwasher. Do not soak serveware, kitchenware or table coasters in water.