Shipping Policy
By placing an order on our website, you agree to this Shipping Policy. “We”, “us” and “our” mean The Crafts Expressions.
Shipping within India
We ship across India through reputed courier partners.
We offer free shipping across India on all orders.
Orders are processed after successful order confirmation. Prepaid orders remain subject to successful payment authorisation.
Processing and Dispatch
Most orders are dispatched on the next working day. Please allow 1–3 business days for processing, depending on stock availability.
Orders placed on Sundays, public holidays or after business hours are processed from the next working day.
Bulk-gifting orders may require additional processing time. The expected processing and delivery timeline will be confirmed before the order is finalised.
Estimated Delivery Timeline
Metro cities: 3–7 business days after dispatch.
Non-metro or remote areas: 5–10 business days after dispatch.
Delivery timelines are estimates and may vary because of courier delays, weather, festivals, strikes or other unforeseen circumstances.
Tracking Your Order
Once your order is dispatched, the tracking link is sent to the mobile number provided at checkout. Tracking information may take a few hours to update after dispatch.
Delivery Information
Please provide accurate contact and delivery-address details and notify us promptly if a correction is required.
If redelivery is required because of incorrect information or an unsuccessful delivery attributable to the customer, reasonable additional delivery costs may apply. Any such cost will be disclosed before redelivery.
This does not apply to failures attributable to us or our delivery partner, or to a justified refusal of damaged or incorrect goods.
Courier serviceability and any applicable delivery or additional handling charges will be disclosed before the order is placed.
Damaged, Defective or Incorrect Orders
Please inspect the package at delivery when reasonably possible. Acceptance of delivery, including an OTP or signature, does not by itself waive a valid damage or defect claim.
Contact us as soon as possible, preferably within 24 hours and no later than 48 hours after delivery. Share your order number, details of the issue, and clear photographs or an unboxing video to help us assess it.
Please see our Returns, Exchanges and Refunds Policy for the applicable claim process.
