Returns, Exchanges and Refunds
We want you to be happy with your purchase. A return, exchange or refund may be considered if your request meets the conditions below.
When may a return or exchange be considered?
A request may be considered if the product:
It arrives damaged or defective.
It is different from the product ordered.
It is materially different from its description on the product page.
It has a size mismatch, where applicable.
How do I report an issue?
Please contact us as soon as possible, preferably within 24 hours and no later than 48 hours after delivery.
Share your order number, details of the issue, and clear photographs or an unboxing video of the product and its packaging so that we can assess the request. Each request is reviewed before approval.
What condition must the returned product be in?
The product must be unused, untampered with and returned with its original packaging, tags and accessories. It must be packed securely to avoid damage during transit.
Exchanges and Replacements
If an exchange or replacement is approved, it will be arranged subject to product availability. If the product is unavailable, another suitable resolution or a refund may be offered.
Return Pickup
Reverse pickup may be arranged in selected locations. If pickup is unavailable at your location, you may be asked to send the product back using a suitable courier service.
Refunds
Once approved, the refund is processed to the original payment method. It may take 5–10 business days for the amount to reflect, depending on your payment provider or bank.
Shipping charges are generally non-refundable unless the return is due to an error by Crafts Expressions.
