Returns, Exchanges and Refunds

Returns, Exchanges and Refunds

·         Returns or exchanges may be accepted only in the following cases:

o    Product received is damaged

o    Product received is defective

o    Wrong product delivered

o    Size mismatch, if applicable

·         Return or exchange requests must be raised within 48 hours of delivery.

·         To request a return or exchange, email us at info@craftsexpressions.com or WhatsApp on +9810376765 with:

o    Order number

o    Product video & photographs

o    Packaging photographs

o    Video of unpacking the box

·         Exchange requests are subject to stock availability.

·         Customers may be required to send the original product back before exchange processing.

·         Replacement dispatch timelines may vary depending on product availability.

·         Approved refunds will be processed to the original payment method.

·         Refund processing may take 5–10 business days, depending on banking or payment gateway timelines.

·         Shipping charges are generally non-refundable unless the issue is due to our error.

·         Reverse pickup may be arranged in selected locations.

·         If reverse pickup is not available, customers may be asked to self-ship the product.

·         Returned products must be:

o    Unused

o    Untampered

o    Returned with original packaging, tags, and accessories

o    Packed properly to avoid transit damage